Refund Policy

• Brand plans start with a 7-day free trial. You are not charged during the trial.
• After the trial the plan is $99 per month, billed monthly in advance.
• You can cancel at any time from your brand dashboard — the same number of clicks it took to subscribe. No phone call, no email required.
• When you cancel, your plan stays active until the end of the billing period you have already paid for. Nothing renews after that.
• We do not give partial or pro-rated refunds for the remainder of a billing period.
• If we charge you in error, or a payment is duplicated, email us and we will refund it in full.

Where a brand places a cash fee with us to be released to a creator on completion, the money is held until the agreed deliverables are marked complete.

• Deliverables met and approved: the fee is released to the creator, less the platform commission.
• Partially met: the brand and creator agree a proportionate release. If they agree, we pay out on that basis.
• Not met by the creator: after the due date and a 7-day grace period, the brand may request a return of the held fee. We will ask the creator to respond within 7 days.
• Cancelled by the brand after the creator has travelled or started work: reasonable costs already incurred by the creator are released to the creator.
• No agreement after both sides have responded: we make a final decision based on the deliverable checklist, posted links and message history, and tell both parties in writing.

Commission is only charged on money actually released to a creator. If a held fee is returned to the brand in full, no commission is charged. See pricing for the exact rates.

Email [SUPPORT EMAIL] from the address on your account with the collab or invoice reference. We aim to respond within 5 business days. Approved refunds go back to the original payment method.

[LEGAL BUSINESS NAME], [BUSINESS ADDRESS]