Refund Policy

• Brands are charged when they confirm a creator: $99 per creator on a collab with no cash fee, or 15% of the creator's fee on a paid collab with a minimum of $99.
• If the creator cancels, or does not deliver the agreed content after the due date and a 7-day grace period, the fee is refunded in full.
• If the brand cancels more than 7 days before the collab start date, the fee is refunded in full.
• If the brand cancels within 7 days of the start date, or after the creator has started work or begun travel, the fee is not refunded.
• If we charge you in error, or a payment is duplicated, email us and we will refund it in full.

• The Pro Plan is billed in advance and can be cancelled at any time from your account settings, in the same number of clicks it took to subscribe.
• When you cancel, your plan stays active until the end of the billing period you have already paid for. Nothing renews after that.
• We do not give partial or pro-rated refunds for the remainder of a billing period.

Where a brand places a cash fee with us to be released to a creator on completion, the money is held until the agreed deliverables are marked complete.

• Deliverables met and approved: the creator receives the full agreed fee. Our commission is paid by the brand and never deducted from the creator.
• Partially met: the brand and creator agree a proportionate release. If they agree, we pay out on that basis.
• Not met by the creator: after the due date and a 7-day grace period, the brand may request a return of the held fee. We will ask the creator to respond within 7 days.
• Cancelled by the brand after the creator has started work or begun travel: reasonable costs already incurred by the creator are released to the creator.
• No agreement after both sides have responded: we make a final decision based on the deliverable checklist, posted links and message history, and tell both parties in writing.

If a held fee is returned to the brand in full, the commission on it is refunded too. See pricing for the exact rates.

Email [SUPPORT EMAIL] from the address on your account with the collab or invoice reference. We aim to respond within 5 business days. Approved refunds go back to the original payment method.

[LEGAL BUSINESS NAME], [BUSINESS ADDRESS]